Ordering & Shipping Information

 

IMPORTANT DELIVERY NOTICE: All of our products are made fresh to order, including the chocolate. This takes time, especially during typically busy seasons. We devote a lot of attention to preparing each order and cannot rush any of them. Keep this in mind when placing your order and please allow at least 2-3 weeks for your products to arrive. We assure you that you'll be tastefully rewarded for your patience!

ORDERING INFORMATION Orders may be placed by clicking on the "Add To Cart" buttons found next to items for sale on this website. This adds them to your shopping cart where you may increase the quantities that item. When you finish adding an item, you may continue shopping for more items until you have selected everything you wish to purchase. When you are ready, proceed to the checkout and follow the instructions shown on the screen. You will be taken to a PayPal environment to complete your transaction and pay for your order. Shipping costs will be added during the checkout procedure.

Once you have completed the ordering and checkout processes, you should be taken to a screen that says "Thank You For Your Order!" that confirms the successful submission of your order. Your order will be processed immediately and shipped to you within 3-5 business days (usually sooner), depending upon the availability of stock on hand. Our products are consumable and in high demand so it is possible to have an occasional shortage or outage. If you need your product in a hurry, please let us know so that we can expedite your order as soon as items become available.


GENERAL SHIPPING INFORMATION
The Squirrel's Den ships to all addresses in the USA, including Alaska, Hawaii, all US Territories, and APO addresses. We use USPS Priority Mail as our preferred shipping service, so orders may be placed for delivery to PO Boxes or street addresses anywhere the US Mail delivers to. At this time, we do not ship international orders.

SHIPPING RATES / CALCULATIONS
Accurately calculating shipping and handling costs is very difficult to do. We have studied and done our homework, however, and feel that we have come up with the fairest and most affordable rates to charge for shipping our delicious homemade chocolates, fudges, nuts, popcorns, and other tasty products to you. Upon checkout, shipping rates are calculated by the total weight of your order, and are the same regardless of delivery destination within the USA, including Alaska, Hawaii, and US territories serviced by the USPS Priority Mail service.

Product quality and freshness is always our top priority, so in developing the rate chart shown below, we have taken into consideration the time it takes to prepare our delicate products for shipping, including the extra care we must take with the packaging process, the special containers and packing materials needed to ship it safely, and the speed with which it must travel once it is shipped in order to arrive at its destination in as good of condition as it leaves our facility in.

To ensure that your order arrives as quickly as possible and in the best condition as possible, we trust the proven services of the US Postal Service's Priority Mail as our only shipping option. Most orders arrive just about everywhere in the USA within a few days after they leave our store and are handled professionally while in transit. Using the postal service also allows our customers to have their orders delivered to PO boxes, military addresses, homes and business addresses.

MULTIPLE DELIVERY ADDRESSES
If you are purchasing products for delivery to more than one address, you should place a separate order for each. If you place an order for all of the items together and request that it be split up and shipped to more than one location, you will be billed for your entire order and then billed separately for each additional delivery address you request. Billing for the additional addresses will be for the lightest weights in the order group, and will billed separately at the same rates as those shown in the chart below.

For instance: an order of ten pounds that is divided into three portions of 5lbs, 3lbs, and 2lbs will be billed for the entire ten pounds when the order is placed, and then billed for an additional 3 lbs and 2lbs shipping charge for the second and third addresses. We must do this because we in order to offer this option, we have extra labor and shipping materials to consider, and must pay separate shipping to send it to the additional addresses.


USA SHIPPING RATES
(INCLUDES ALASKA, HAWAII, US TERRITORIES, AND APO ADDRESSES)

0-2 LBS ~ $9.99

2-5 LBS ~ $19.99

5-10 LBS ~ $29.99

10-15 LBS ~ $39.99

15-20 LBS ~ $49.95

For orders over 20 lbs, you will only be charged $49.99 upon checkout, but your actual shipping rate may be higher. We will contact you to give you a quote on your shipping cost and bill you for any difference.

 

WE SHIP NATIONWIDE!


TO PLACE AN ORDER CLICK HERE OR CALL (888) 855-6887

STORE HOURS 9:30AM - 5PM MON-SAT
OPEN FRIDAYS UNTIL 8PM (EST)

WE SHIP NATIONWIDE
ALL MAJOR CREDIT CARDS ACCEPTED


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